CLM Support Specialist, (EMEA) based London & Home Counties

Job details

Job title:
CLM Support Specialist, (EMEA) based London & Home Counties
Job code:
J13932
Salary Type:
Negotiable
Salary (£):
0
OTE (£):
0
Job type:
Full-Time
Location:
London
Category:
Information Technology, Technical
Description:

Are you looking for a fast-paced, dynamic environment and looking to build and enhance your career and deliver a seamless customer experience?


This leading provider of cloud-based solutions to automate data, documents, contracts and reporting offers huge opportunities to develop and gain new skills as they continue to grow fast.


ABOUT THE ROLE:


The Contract Lifecycle Management (CLM) Support Specialist role is critical to the overall success of the business, its customers and business partners. The successful candidate will be able to understand the customer's Contracts and Contracts for Salesforce configuration and be able to communicate how to best leverage the Contracts products to address specific business needs. Responsibilities will include demonstrating the products, gathering requirements, product configuration, technical support, troubleshooting and maintaining accurate account information.


This position is based in EMEA. Occasional travel is required for participation in industry events.


WHAT YOU'LL BE DOING:


•             Strive to make every customer interaction a five star experience.


•             Provide proactive best practice guidance to the customer's project and management teams


•             Advocate customer's priorities internally


•             Provide on-line assistance with product demonstration


•             Leverage knowledge of the Contracts features to assess needs and craft the appropriate solution


•             Provide customer with best practices of configuration of Contracts to ensure 100% customer satisfaction and success


•             Maintain accurate account information to assist in the reporting, process management and pipeline management


•             Serve as an escalation point of contact for product and service issues


•             Provide customers with deep troubleshooting on issues via screen shares and provide customers with frequent updates on any open issues.


WHAT YOU'LL NEED:


The ideal candidate genuinely enjoys interacting with others.  The CLM Support Specialist is expected to be professional, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class technical services.


•             Bachelor’s Degree or equivalent experience


•             Experience within a CLM support function or environment or as a super user is required


•             Experience in a customer service role.


•             Expertise with Microsoft Word and Microsoft Excel, Salesforce


•             Strong written and oral communication skills with proven ability to initiate and manage relationships via phone


•             Ability to communicate complex technical topics with users at all levels of technical expertise


•             Excellent listening skills to fully understand the customer needs and frustrations


•             Analysis, troubleshooting, and problem solving expertise


•             Ability to effectively prioritise and escalate customer issues


•             Ability to adapt to rapidly changing environment and customer requirements


•             Understanding or fluency in additional languages desired


You'll enjoy enviable career development opportunities, competitive compensation and benefits, including 100% paid health and private dental insurance, pension plan, 25 days holiday, flexi working and lots of additional perks!


The Recruitment Hub is a recruitment business and agency.



These criteria are not age specific and candidates of all ages will be considered. Both our client and The Recruitment Hub are Equal Opportunities Employers



We would like to thank you for your interest in this vacancy and hope that you are successful in your application, however if you have not heard from us within two weeks of your application, we must ask you to assume that you have not been selected for interview for this particular role, we do however express the hope that you will apply for future job opportunities with The Recruitment Hub.