Salesforce Administrators and Super Users required for Customer Success and Support Specialist roles

Job details

Job title:
Salesforce Administrators and Super Users required for Customer Success and Support Specialist roles
Job code:
J13934
Salary Type:
Competitive
Salary (£):
0
OTE (£):
0
Job type:
Full-Time
Location:
London
Category:
Commercial, Information Technology, Technical
Description:

Excellent salary + bonus, 25 days holidays, health and pension, flexi working and lots of additional perks!!


These key customer facing support roles are critical to the overall success of this globally recognised Software business and demand attention to detail, brilliant attitude, hardworking, great personal organisation, aptitude for technology, lovely communication skills and highly customer-centric.


Already a user of Salesforce or a Salesforce administrator, you will be willing to learn how to understand a customer's software configuration and over time be able to communicate how to best leverage your product applications and services to address specific business needs.


Your responsibilities will include learning how to initiate with new business customers, demonstrate your products, gather requirements, configure your products, provide technical support and maintain accurate account information.


These positions are home based and ideal locations include London and home copunties. Occasional travel is required for participation in industry events including overseas travel to the global Headquarters in the USA and for events and tradeshows in Europe.


WHAT YOU’LL BE DOING:


•             Strive to make every customer interaction a five star experience.


•             Provide proactive best practice guidance to the customer's project and management teams


•             Advocate customer's priorities internally


•             Provide on-line assistance with product demonstration


•             Leverage knowledge of the suite of products to assess needs and craft the appropriate solution


•             Provide customer with best practices of configuration of software products to ensure 100% customer satisfaction and success


•             Maintain accurate account information to assist in the reporting, process management and pipeline management


•             Serve as an escalation point of contact for product and service issues


•             Provide customers with deep troubleshooting on issues via screen shares and provide customers with frequent updates on any open issues.


•             Develop and execute plans to address customer satisfaction gaps


WHAT YOU’LL NEED:


Professional, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class technical services, you'll genuinely enjoys interacting with others.


•             Bachelor’s Degree or equivalent experience


•             Experience as a Salesforce power user or administrator is required – SFDC certification is a plus


•             Ability to work remotely, but still be an active and contributing member to the global team


•             Experience in a customer service or support role.


•             Expertise with Microsoft Word and Microsoft Excel


•             Strong written and oral communication skills with proven ability to initiate and manage relationships via phone


•             Ability to communicate complex technical topics with users at all levels of technical expertise


•             Excellent listening skills to fully understand the customer needs and frustrations


•             Analysis, troubleshooting, and problem solving expertise


•             Ability to effectively prioritise and escalate customer issues


•             Ability to adapt to rapidly changing environment and customer requirements


•             Understanding of database concepts and data management (RDBMS) a plus


•             Understanding or fluency in additional languages desired


As well as the on-going training and career development opportunities, the great vibe, dynamism and adventure is also a compelling aspect for joining the EMEA team.


 


The Recruitment Hub is a recruitment business and agency.


These criteria are not age specific and candidates of all ages will be considered. Both our client and The Recruitment Hub are Equal Opportunities Employers


We would like to thank you for your interest in this vacancy and hope that you are successful in your application, however if you have not heard from us within two weeks of your application, we must ask you to assume that you have not been selected for interview for this particular role, we do however express the hope that you will apply for future job opportunities with The Recruitment Hub.