Customer Service Administrator - Newport Pagenll

Job details

Job title:
Customer Service Administrator - Newport Pagenll
Job code:
J13855
Salary Type:
Competitive
Salary (£):
16000
OTE (£):
17000
Job type:
Full-Time
Location:
East Midlands
Category:
Commercial
Description:

Plus training, career prospects and big benefits


Are you a graduate with previous office experience and great Excel skills looking for an exciting career in a fast paced global business?


If so, please read on...


We're looking for motivated individuals to represent the business and develop their talent. You'll be the first point of contact for inbound and outbound calls from customers. You'll also manage programme email boxes and provide ad-hoc project support to the Client Services Team as required.


WHAT YOU'LL BE DOING:


• You'll be the first point of contact for programme hotlines


• You'll manage the programme mailboxes, ensuring all queries are dealt with in a suitable


fashion and within the expected timescale


• You'll ensure programme databases are regularly cleansed and updated as required


• You'll provide administrative support to the account teams as required


• You'll build relationships and provide support to clients with day to day queries and updates


WHAT YOU'LL NEED:


• Telephone based customer service experience


• Administration experience


• Database management experience (ideally within Microsoft Access)


• Good communication skills (verbal and written)


• Excellent time and task management skills


• Good IT literacy with Microsoft Word, Excel and Microsoft Access


• Strong attention to detail and quality


• Ability to work using own initiative


• Confidence to make recommendations and strive for continual improvement in quality,


performance and processes


In return, you’ll get to develop your skills and progress your career AND enjoy all of the fantastic benefits on offer including:


•A generous holiday entitlement (which increases over time)


•An extra day's holiday on your birthday


•A yearly company bonus


•£100 per year towards your own personal development


•Baby vouchers


•Childcare vouchers


•Life assurance


•Cycle to work scheme


•Buy and sell holiday


•Sabbatical opportunities


•Free parking


•Half-day paid per month to work with a charity of your choice


•Subsidised on-site massages


•Free independent financial advice


•Free and confidential Associate assistance programme


•Refer a friend rewards


•A personal development plan to ensure that you can grow with us


•Regular role-specific training & development


•Access to online training courses


•Length of service awards


•And much more!


On top of the great benefits, you’ll also get to work as part of a supportive and driven team in a company where the culture is to work hard, share the rewards and celebrate as a family.


The Recruitment Hub is a recruitment business and agency.



These criteria are not age specific and candidates of all ages will be considered. Both our client and The Recruitment Hub are Equal Opportunities Employers.



We would like to thank you for your interest in this vacancy and hope that you are successful in your application, however if you have not heard from us within two weeks of your application, we must ask you to assume that you have not been selected for interview for this particular role, we do however express the hope that you will apply for future job opportunities with The Recruitment Hub.