Trainee OS400 Operator, Bedford

Job details

Job title:
Trainee OS400 Operator, Bedford
Job code:
J13951
Salary Type:
Competitive
Salary (£):
29000
OTE (£):
29000
Job type:
Full-Time
Location:
East Midlands
Category:
Technical
Description:

£18k base to start plus £11k shift allowance and huge development opportunities, competitive compensation and award winning benefits, including pension, private medical, on-site gym and lots of additional perks!


If you're all about learning and developing your IT career, have a passion for excellent customer service and never shy away from a challenge, this could be the place for you.


We're looking to hire smart, ambitious individuals, preferably with some experience in an iSeries environment and looking to develop their career.


ABOUT THE ROLE:


You'll join a fantasic team of experts who work together to provide 24/7 first line support to users. Following a period of training and development, you'll provide a full 1st Line Support Service to our customers. Working on a shift pattern (12 hours’ shifts, including days and nights) you'll undertake a development programme to become an OS400 Operator within 2 years.


WHAT YOU'LL BE DOING:



  • To undertake a development programme during the first 2 years on the job that will encompass both internal and external training, including technical and soft skills development.

  • To develop knowledge and understanding of products and services available to customers within the technical stream

  • To learn and develop full understanding of the technical systems and processes used within the team.

  • Monitor the internal systems for customer / internal alerts, escalate where required.

  • Monitor the ticket system queue to ensure tickets do not breach SLAs and escalate where required.

  • Follow the correct procedures and offer suggestions for improvements where relevant as well as update the procedures with changes where required.

  • After a period of training to resolve and close relevant tickets where possible.

  • To develop iSeries technical skills working alongside the iSeries team.

  • Maintain accurate documentation for systems and applications as required.

  • Be a productive member of the Operations team.

  • To understand and fulfil the responsibilities for secure management of personal data of both internal and external customers in line with the EU General Data Protection Regulation 2018


WHAT YOU'LL NEED:



  • Some experience in an iSeries environmen



  • Commitment to development within the iSeries operational role



  • Ability to build strong rapport, establish trust and credibility



  • Excellent communication and time management



  • Must be a highly motivated, self-starter who's keen to lean


 


When you step inside their spacious modern offices, you’ll feel at home. There's an on-site gym, kitchen areas, fruit baskets and breakout spaces. Benefits include use of Personal Trainers, Relaxing Massages and Deep Tissue Sports Massage (1hr session), Free eye test and £100 towards glasses for new prescription. There are Childcare Vouchers and Lifestyle Benefits, not to mention Pension, Life Assurance and Private Medical


As well the opportunity to earn an unlimited package, you'll get full and thorough training and the opportunity to carve out your successful career in a fast growing big business that values it's people


If you’d like to find out more, please get in touch - we’d love to hear from you!


 


The Recruitment Hub is a recruitment business and agency.


These criteria are not age specific and candidates of all ages will be considered. Both our client and The Recruitment Hub are Equal Opportunities Employers.


We would like to thank you for your interest in this vacancy and hope that you are successful in your application, however if you have not heard from us within two weeks of your application, we must ask you to assume that you have not been selected for interview for this particular role, we do however express the hope that you will apply for future job opportunities with The Recruitment Hub.